About returns and exchanges

ctopbusiness is committed to ensuring that you are 100% satisfied with your purchase. If you have any problems with the product you purchased and are dissatisfied with it, please feel free to contact us via email.

*We are closed on Saturdays, Sundays, and holidays.

Email inquiries are available 24 hours a day, 365 days a year, and we will respond within 24 hours, excluding regular holidays.

Regarding returns due to customer convenience

Please contact us via the "Contact Us" page within 7 days of receiving the product.

*Customer circumstances: "wrong ordered product", "wrong order quantity", etc.

●Products will only be accepted if they are unopened and unpacked.
●Customer will be responsible for shipping charges for returning the product.
●We do not accept exchanges for other products.

Return policy

  1. Products can only be returned if they are unopened and unpacked.
    ■The following products cannot be returned or exchanged.
    1. Products that have been delivered for more than 8 days.
    2. Products that have been opened or unpacked.
    3. Products that have been processed, damaged, or soiled by the customer.
  2. Please contact us within 7 days after receiving the product. We cannot accept returns after that time.
  3. If the return is due to the customer's convenience, the customer will be responsible for the return shipping and handling charges.
    *Customer circumstances: ``wrong ordered product'', ``wrong order quantity'', etc.
  4. Exchanges for other products are not possible.