About returns and exchanges
ctopbusiness is committed to ensuring that you are 100% satisfied with your purchase. If you have any problems with the product you purchased and are dissatisfied with it, please feel free to contact us via email.
*We are closed on Saturdays, Sundays, and holidays.
Email inquiries are available 24 hours a day, 365 days a year, and we will respond within 24 hours, excluding regular holidays.
Regarding returns due to customer convenience
Please contact us via the "Contact Us" page within 7 days of receiving the product.
*Customer circumstances: "wrong ordered product", "wrong order quantity", etc.
●Products will only be accepted if they are unopened and unpacked.
●Customer will be responsible for shipping charges for returning the product.
●We do not accept exchanges for other products.
Return policy
- Products can only be returned if they are unopened and unpacked.
■The following products cannot be returned or exchanged.
1. Products that have been delivered for more than 8 days.
2. Products that have been opened or unpacked.
3. Products that have been processed, damaged, or soiled by the customer. - Please contact us within 7 days after receiving the product. We cannot accept returns after that time.
- If the return is due to the customer's convenience, the customer will be responsible for the return shipping and handling charges.
*Customer circumstances: ``wrong ordered product'', ``wrong order quantity'', etc. - Exchanges for other products are not possible.